At a glance
- Meridian collects information people provide, limited technical website data, and information needed to evaluate, deliver, administer, and improve its services.
- Personal information is used for stated business purposes and is not requested merely because it may be useful later.
- Information may be shared with service providers, advisers, project partners, clients, or authorities when necessary and legally permitted.
- People may contact Meridian to ask about their information or exercise rights available under applicable law.
1. Purpose and scope of this notice
This Privacy Notice explains what personal information Meridian may collect, where it comes from, why it is used, when it may be shared, how long it may be retained, and the choices and rights available to individuals.
It applies when you visit Meridian's website, submit a form, request information, discuss or purchase services, work with Meridian as a client, supplier, contractor, or applicant, or otherwise interact with the business.
It does not govern independent third-party websites, products, or services linked from the website. Those organizations are responsible for their own privacy practices.
2. About Meridian and its privacy role
Meridian is a business and technology partner providing digital presence, brand and growth, customer experience, business automation, AI transformation, and technology leadership services.
Meridian generally acts as a data controller when it decides why and how personal information is used for its website, business development, contracting, administration, marketing, recruitment, and supplier relationships.
When Meridian processes personal information solely under a client's instructions while delivering services, Meridian may act as a processor or service provider. The client remains responsible for the underlying purpose and lawful use of the information, and the applicable agreement governs Meridian's processing.
3. Personal information we may collect
The information Meridian collects depends on how you interact with the business. Meridian seeks to collect only information relevant to a defined purpose.
Identity and contact information
Information used to identify or communicate with you.
- Name and professional title
- Company or organization
- Email address and telephone number
- Mailing or billing address when required
- Social profile or preferred contact channel when provided
Inquiry, project, and client information
Information needed to understand a request, evaluate an engagement, and deliver agreed work.
- Messages, form submissions, meeting notes, and correspondence
- Business goals, requirements, budgets, timelines, and purchasing authority
- Briefs, proposals, contracts, approvals, feedback, and support requests
- Account, access, system, workflow, and stakeholder information supplied for a project
Transaction and billing information
Records needed for proposals, invoices, payment schedules, refunds, accounting, and tax administration.
- Services purchased and transaction history
- Billing contact and invoice information
- Payment status, method, and limited metadata received from a payment provider
- Policy-acceptance records, including the accepted version, timestamp, selected plan, price, currency, transaction or subscription identifier, and technical transaction data
- Meridian does not need to store full payment-card details when payment is handled by an independent payment provider
Technical and usage information
Information generated when a browser or device interacts with the website.
- Internet Protocol address and approximate location derived from it
- Browser, device, operating system, and language information
- Pages viewed, links selected, referral source, session timing, and diagnostic events
- Cookie identifiers and consent preferences where similar technologies are used
Marketing and preference information
Information about communications requested or how you prefer Meridian to contact you.
- Newsletter, event, or resource subscriptions
- Marketing consent and opt-out records
- Topics, services, or content in which you express an interest
- Feedback, survey responses, and communication preferences
Applicant, contractor, and supplier information
Information used to evaluate and administer working relationships.
- Resume, portfolio, qualifications, work history, and professional references
- Business contact, tax, payment, and contract-administration information
- Information needed to assess capability, availability, security, or conflicts
Information processed for clients
Information a client authorizes Meridian to access when delivering websites, applications, CRM, analytics, automation, AI, customer-experience, or related services.
- Customer, prospect, employee, supplier, or user records selected by the client
- Content, communications, support records, analytics, or workflow data
- Account identifiers, permissions, and system logs required for implementation or support
Sensitive personal information
Meridian does not ask website visitors to submit sensitive information unless it is necessary for a clearly explained purpose. Do not include sensitive information in a general inquiry. If a project requires it, Meridian and the client should define instructions, access controls, and safeguards before processing begins.
4. How we collect personal information
Directly from you
When you submit a form, send an email, attend a meeting, request a proposal, make a payment, provide project materials, apply to work with Meridian, or otherwise communicate with the business.
From websites and connected technologies
When hosting infrastructure, security logs, cookies, analytics, forms, or similar technologies record information about website use.
From clients and project partners
When an organization supplies information about personnel, customers, users, suppliers, or stakeholders for authorized services.
From providers and public sources
From payment, scheduling, communications, analytics, security, hosting, CRM, company websites, professional networks, public directories, publications, or referrals.
5. People this notice may cover
- Website visitors and people who contact Meridian
- Current, former, and prospective clients and their personnel
- People whose information is processed during client work
- Suppliers, contractors, collaborators, and professional advisers
- Job, freelance, internship, or partnership applicants
- People who request marketing or informational communications
6. How and why we use personal information
The lawful basis for an activity depends on the relationship, information, purpose, and applicable law. Meridian may rely on contract, steps requested before a contract, legitimate interests, consent, or compliance with a legal obligation.
Operate, secure, and improve the website
Deliver pages and forms, maintain availability, diagnose errors, prevent abuse, understand performance, and improve navigation and content.
Legal basis: Legitimate interests in a secure and effective website; consent where required for non-essential cookies.
Respond to inquiries and evaluate potential work
Communicate, understand business needs, schedule discussions, prepare proposals, and determine whether Meridian can provide the requested services.
Legal basis: Steps requested before entering a contract and legitimate interests in managing inquiries.
Contract, deliver, and support services
Administer agreements, manage projects, collaborate, deliver work, provide support, and maintain project records.
Legal basis: Performance of a contract, legitimate interests in service delivery, or documented client instructions when Meridian acts as a processor.
Process payments and administer the business
Prepare invoices, confirm transactions, maintain financial records, manage suppliers, enforce agreements, and protect legal rights.
Legal basis: Contract, legal obligations, and legitimate interests in operating and protecting the business.
Send relevant business and marketing communications
Provide requested updates, resources, service information, or follow-up communications and measure their effectiveness.
Legal basis: Consent where required, or legitimate interests where direct marketing is permitted. You may opt out at any time.
Evaluate applicants, suppliers, and collaborators
Assess suitability, negotiate terms, administer relationships, make payments, and meet legal requirements.
Legal basis: Pre-contract steps, contract, legal obligations, and legitimate interests in managing capable partners.
Meet legal, compliance, and security obligations
Respond to lawful requests, maintain records, investigate misuse, prevent fraud, defend claims, and protect people, systems, and information.
Legal basis: Compliance with legal obligations and legitimate interests in security and legal protection.
8. Information processed during client services
Some services involve websites, applications, content systems, analytics, CRM, communications, automations, integrations, data platforms, or AI-enabled tools containing information selected or controlled by a client.
When Meridian acts on a client's instructions, the client is responsible for the lawful purpose, required notices and consent, retention, and lawful disclosure of information to Meridian.
Meridian should use client-controlled information only for agreed services, restrict access, apply appropriate safeguards, and return or delete it as required by the agreement and law.
9. AI-assisted tools and automated processing
Meridian may use automation and AI-assisted tools for research, analysis, content, software development, workflow design, customer systems, or other agreed services. The tools and data depend on the engagement.
Before personal or confidential client information is submitted to an AI provider, the purpose, provider terms, security settings, retention, human review, and client instructions should be evaluated. Meridian should not use sensitive or client-controlled information with an unapproved public AI service.
Meridian does not use website visitor information to make solely automated decisions producing legal or similarly significant effects unless clearly disclosed and permitted by law.
11. International data transfers
Providers, clients, and project partners may process information outside the country where it was collected. Privacy protections and government-access rules may differ between countries.
Where transfer restrictions apply, Meridian should use a legally recognized safeguard such as an adequacy decision, approved contractual clauses, or another permitted mechanism.
Specific destinations and safeguards cannot be finalized until Meridian's jurisdiction and production providers are confirmed.
12. How long we retain personal information
Meridian retains information only as long as reasonably necessary for its purpose and for required legal, accounting, security, dispute, or contractual periods.
Retention decisions consider sensitivity, volume, risk, purpose, the relationship, client deletion instructions, and applicable limitation or record-keeping periods.
When no longer required, information should be deleted, anonymized, or securely isolated. A minimal suppression record may be retained after a marketing opt-out so the preference remains respected.
13. Confidentiality and security
Meridian uses administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction. Measures should be proportionate to the information and risk.
No website, transmission, storage system, or security measure can guarantee absolute security. Do not send credentials or sensitive information through a general-purpose contact form.
If Meridian becomes aware of an incident, it should investigate, contain, document, and notify affected parties or authorities when required by law or contract.
14. Your privacy rights
Depending on where you live and which law applies, you may have some or all of the following rights. Rights may be subject to verification, exceptions, and limitations.
- Ask whether Meridian processes information about you
- Request access to or a copy of your information
- Request correction of inaccurate or incomplete information
- Request deletion or cancellation where applicable
- Request restriction of processing or limit use or disclosure
- Object to processing based on legitimate interests or direct marketing
- Request portability where applicable
- Withdraw consent without affecting earlier lawful processing
- Opt out of certain sales, sharing, targeted advertising, or profiling where applicable
- Exercise applicable access, rectification, cancellation, and opposition rights, sometimes called ARCO rights
- Complain to the privacy or data-protection authority responsible for your jurisdiction
- Not receive unlawful discriminatory treatment for exercising a privacy right
Submitting a request
Use the privacy contact details or request link in this notice. Meridian may request information reasonably necessary to verify identity and authority. An authorized agent may need to provide proof of authority.
How Meridian will respond
Meridian will respond within the period required by applicable law. If a request cannot be completed, Meridian will explain the reason when permitted and identify any available appeal or complaint process.
15. Marketing choices and unwanted communications
You may opt out of promotional email through the method in the communication or by contacting Meridian. Necessary messages about an inquiry, contract, transaction, security matter, or requested service may still be sent.
Cookie and advertising choices should be managed through website controls where available. Browser-level privacy signals will be honored where required by law and supported by the website technology.
16. Personal information of minors
Meridian's website and services are intended for business users and are not directed to children. Meridian does not knowingly collect information directly from children through the general website.
If you believe a child provided information without authorization, contact Meridian so it can be reviewed and, where appropriate, deleted.
If client work involves minors, the client and Meridian must establish the lawful basis, notices, permissions, instructions, and safeguards before processing.
17. Third-party links and services
The website may link to or integrate with social networks, payment services, scheduling platforms, or other services operated independently from Meridian. Their privacy notices govern their information practices.
A link or integration does not mean Meridian controls or endorses the third party's practices. Review the applicable notice before providing information.
18. Changes to this Privacy Notice
Meridian may update this notice for changes in its website, services, providers, processing, or legal obligations. The last-updated date will be revised.
If a change materially affects how information is used, Meridian will provide additional notice or obtain consent when required.
19. Contact, requests, and complaints
Contact Meridian with questions, privacy requests, consent withdrawals, or concerns about how information has been handled.
Provide enough information to understand the request, but do not send passwords, full payment-card details, government identifiers, or unnecessary sensitive information.
You may also have the right to complain to the privacy or data-protection authority for your location. Meridian encourages you to contact the business first so the concern can be reviewed where possible.