1. Overview
This policy applies to seats in public classes bought on academy.mrdn.digital. Private and enterprise training follows the terms in your agreement. How much you get back depends on how far ahead of the class start you cancel.
2. Refund amounts
| When you cancel | Refund |
|---|---|
| 14 days or more before the class starts | 100% |
| 7 to 14 days before the class starts | 50% |
| Less than 7 days before the class startsA class credit or a seat transfer is available instead | 0% |
Time is counted from the scheduled start of the first class session. [CONFIRM: time zone used for the cut-off.]
3. How refunds are paid
- Refunds go back to the original payment method.
- We process them within 10 business days of approving your cancellation. Your bank may take a few more days to show it.
- We don’t charge a processing fee on refunds.
4. Late cancellations
If it’s too late for a refund, you can still keep the value of your seat:
- Class credit toward a future class, valid for 12 months.
- Transfer your seat to a colleague, at no extra cost, under our Transfer Policy.
5. If we cancel a class
If Meridian cancels or reschedules a class, the Class Cancellation Policy applies and you can choose between the options it describes. You are never charged for a class we cancel.
6. Exceptions
If something serious stops you from attending, such as illness or an emergency, ask us to review your case. We consider every request individually.
7. How to request a refund
Cancel from your account under My classes, or write to us with your order number.
[BILLING EMAIL]